Frequently Asked Questions
Everything you need to know about shopping at Toy Company.
How do I determine my size?
We provide a detailed size guide on each product page. Since our collections range from oversized streetwear to tailored fits, we recommend checking your measurements against our chart to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new outfit sooner.
Do you ship internationally?
Yes, Toy Company ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7-14 business days.
How should I care for my Toy Company garments?
To preserve the quality of our fabrics, we recommend washing most items in cold water on a gentle cycle and hanging them to dry. Specific care instructions are located on the inner label of every garment.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.